kg996 Privacy Policy — How We Protect Your Personal Data

1 Who We Are

This Privacy Policy is published by kg996 ("kg996", "we", "us", "our"), the operator of the online betting and gaming platform available at https://kg996.io. The platform serves registered players across Bangladesh, including those based in Dhaka, Chittagong, Sylhet, Rajshahi, Khulna, Barisal, Rangpur, Mymensingh, and Cox's Bazar.

kg996 acts as the data controller in respect of all personal data collected through the platform. This means we determine the purposes and means of processing your personal information and are responsible for ensuring that it is handled lawfully and securely.

2 Data We Collect

kg996 collects personal data across several categories depending on how you interact with the platform. The table below summarises the main categories of data we may hold about you.

We do not knowingly collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information beyond what is strictly necessary for responsible gaming compliance (for example, self-exclusion records).

3 How We Collect Your Data

3.1 Data You Provide Directly

The majority of personal data we hold is information you provide to us voluntarily. This includes the details you enter when creating your kg996 account, the documents you upload during KYC verification, and any information you supply when contacting our support team via live chat or email.

3.2 Data Collected Automatically

When you access the kg996 platform, our servers and third-party analytics tools automatically record technical information about your visit. This includes your IP address, the type of device and browser you are using, the pages you view, and the duration of your session. This data is collected using cookies and similar tracking technologies as described in Section 7 of this policy.

3.3 Data from Third Parties

We may receive personal data about you from third-party sources in limited circumstances, including identity verification providers (when cross-checking your KYC documents), payment processors such as bKash, Nagad, Rocket, and Upay (to confirm transaction status), and fraud prevention services that flag suspicious account activity patterns. Any data received from third parties is handled with the same standard of care as data you provide directly.

4 Why We Use Your Data

kg996 uses your personal data for clearly defined purposes. We do not process your information beyond what is necessary for those purposes. The primary reasons we use your data are as follows:

• Account Management: Creating and maintaining your kg996 account, verifying your identity, and enabling you to log in securely.
• Transaction Processing: Processing deposits via bKash, Nagad, Rocket, Upay, and bank transfer, and fulfilling withdrawal requests to your nominated payment method.
• KYC and Age Verification: Confirming that you meet the 21+ age requirement and that your identity matches the information you have provided.
• Fraud and Security: Detecting, investigating, and preventing fraudulent activity, money laundering, unauthorised access, and other prohibited conduct as described in our Terms & Conditions.
• Customer Support: Responding to your enquiries, resolving disputes, and improving the quality of our support operations.
• Responsible Gaming: Monitoring gameplay patterns to identify signs of problem gambling and administering self-exclusion, deposit limit, and timeout requests.
• Platform Improvement: Analysing aggregated and anonymised usage data to improve game selection, platform performance, and user experience.
• Legal Compliance: Meeting our obligations under applicable law, including responding to lawful requests from regulatory or law enforcement authorities.
• Marketing Communications: Sending you promotional offers and bonus notifications where you have given explicit consent. You may withdraw this consent at any time.

5 Legal Basis for Processing

kg996 processes your personal data on one or more of the following legal bases:

• Contract Performance: Processing is necessary to deliver the services you have agreed to when registering an account and accepting our Terms & Conditions — including operating your account, processing payments, and providing gaming access.
• Legal Obligation: Processing is required to comply with applicable laws — for example, KYC/AML obligations that require us to verify your identity before processing withdrawals.
• Legitimate Interests: Processing is necessary for our legitimate business interests, such as fraud prevention, platform security, and service improvement, provided these interests are not overridden by your rights.
• Consent: Where we rely on consent — for example, when sending marketing emails — we will ask for your explicit agreement and will always provide a straightforward way for you to withdraw that consent.

6 Data Sharing and Disclosure

6.1 Third-Party Service Providers

kg996 shares personal data with carefully selected third-party service providers who assist us in operating the platform. These include payment processors (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank), identity verification and KYC providers, cloud hosting and infrastructure partners, game studios (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi), and customer support tooling providers. All third parties who process personal data on our behalf are contractually required to maintain appropriate security standards and to use that data only for the purposes we specify.

6.2 Legal and Regulatory Disclosure

kg996 may disclose personal data to law enforcement agencies, regulatory bodies, or other authorities where required by applicable law or where we reasonably believe disclosure is necessary to investigate, prevent, or take action against suspected illegal activity, fraud, or a threat to the safety of any person. Such disclosures are made on a case-by-case basis and are limited to the minimum data required.

6.3 Business Transfers

In the event of a merger, acquisition, or sale of all or part of kg996's business assets, personal data held by the platform may be transferred to the relevant successor entity. Players will be notified of any such transfer and will be given the opportunity to close their accounts if they do not wish their data to be transferred.

6.4 What We Do Not Do

7 Cookies and Tracking Technologies

7.1 What Cookies We Use

The kg996 platform uses cookies and similar technologies (including local storage and session identifiers) to deliver core platform functionality, maintain your login session, remember your preferences, and collect anonymised analytics data. The main categories of cookies used are:

• Essential Cookies: Required for the platform to function. These include session cookies that keep you logged in during your visit and security tokens that protect your account from cross-site request forgery.
• Analytics Cookies: Used to collect anonymised data about how players navigate the platform — including which pages are visited most frequently and where sessions typically end. This information helps us improve platform design and performance.
• Preference Cookies: Store your display and language preferences so that you do not need to re-enter them on each visit.

7.2 Managing Cookies

You can control and delete cookies through your browser settings. Please note that disabling essential cookies will impair the functionality of the kg996 platform, including the ability to log in and maintain an active session. Disabling analytics cookies will not affect your ability to use the platform but may reduce our ability to identify and resolve performance issues that affect your experience.

8 Data Retention

kg996 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:

• Active Account Data: Retained for the lifetime of your kg996 account plus a minimum of five years after account closure, to meet anti-money laundering record-keeping obligations.
• Transaction Records: Financial transaction records are retained for a minimum of five years from the date of the transaction.
• KYC Documents: Identity verification documents are retained for a minimum of five years after the end of the business relationship, or longer where required by law.
• Support Communications: Live chat and email records are retained for up to three years from the date of the interaction.
• Analytics Data: Anonymised and aggregated analytics data may be retained indefinitely as it cannot be used to identify individual players.

When data is no longer required to be retained, kg996 will delete or anonymise it securely. Players who request account closure should be aware that legal retention obligations mean not all data can be immediately erased.

9 Data Security

kg996 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or alteration. Key security measures include:

• Industry-standard SSL/TLS encryption for all data transmitted between your device and kg996 servers.
• Encrypted storage of passwords using strong one-way hashing algorithms — kg996 staff cannot read your password in plain text.
• Role-based access controls that restrict internal access to personal data to authorised personnel only, on a need-to-know basis.
• Regular security assessments and vulnerability testing of platform infrastructure.
• Automated monitoring systems that detect and alert on suspicious login attempts and unusual account activity.
• Secure data centre facilities with physical access restrictions for hosting infrastructure.

10 Your Rights

As a kg996 player, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team via live chat or email at [email protected] (plain text — not a clickable link).

kg996 aims to respond to all data rights requests within 30 days of receipt. Complex or high-volume requests may take longer, in which case we will notify you of the extended timeline. There is no fee for exercising your rights unless a request is manifestly unfounded or excessive.

11 Children and Minors

The kg996 platform is strictly for adults aged 21 and above. We do not knowingly collect or process personal data belonging to persons under the age of 21. If you are a parent or guardian and believe that a minor has registered an account or provided personal information on our platform, please contact us immediately via live chat or at [email protected] (plain text — not a clickable link). Upon confirmation, kg996 will close the account and delete the associated personal data without undue delay.

kg996 employs age verification checks at registration and during KYC as a safeguard against underage access. Any account confirmed to belong to a person under 21 will be closed and the matter handled in accordance with our responsible gaming obligations.

12 Changes to This Policy

kg996 reviews this Privacy Policy periodically and may update it to reflect changes in our data processing practices, new legal requirements, or improvements to the platform. Where a change is material — meaning it significantly affects how we use your data or what rights you have — we will notify registered players by email or via an in-platform notification at least 7 days before the updated policy takes effect.

The "Last updated" date at the top of this page will always reflect the most recent revision. We encourage you to review this policy each time you return to the platform after an extended absence. Continued use of the kg996 platform following the effective date of any update constitutes your acceptance of the revised Privacy Policy.

13 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or to the personal data kg996 holds about you, please reach out to us through the following channels:

• Live Chat: Available 24/7 inside the kg996 platform after login — the fastest way to reach our support team.
• Email: [email protected] (plain text — not a clickable link). We aim to respond to all privacy-related email enquiries within 5 business days.

For formal data rights requests (access, erasure, portability, etc.), please use the subject line "Data Rights Request" in your email so that we can route your message to the appropriate team promptly.